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Product Booking Info Tab

  • Updated

 

Operating Type

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1. Choose the option that makes the most sense for this product.

For example: A fixed attraction such as a museum usually uses Opening Hours while most tours have Fixed Times

2. Add a season that the times are relevant to. 

3. Toggle on or off the days you operate

4. Input the relevant times, you can add more times for the same day by clicking +Add time

 

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5. Availability Notes 

You can add availability notes for any situations where the operating times are different from those under Operating Type, then set the date period the note is valid. An example would be; Our 2pm tour on Mondays will not depart during July 2nd and July 12th.

6. Know before you go

Include information to help customers to understand key elements needed before they go. Consider clothing, things to bring, meeting information, health restrictions, fitness, diet etc.

7. Know before you book

Include information to help customers understand key elements needed before they book. Consider age, mobility, language, diet, skills, fitness, etc. 

8. Booking Cut-off

If you no longer accept new bookings after a certain period, then you can set that here.

Choose the number of minutes hours / days, and then choose whether that is before the product start time (e.g. tour departure time), or before a fixed time (set as midnight, the start of the day of the product start time)

9. Validity

Set the validity of the tour or activity, whether it is valid from date booked, from when redeemed or only on the date selected during the booking process. 

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10. Cancellation Policy

Choose the option for your tour or activity
Standard
This has become the standard from most distributors. 24 hours before the start time, the product can be cancelled for a full refund. Some distributors are even requiring this standard now.
Choose 24 hours if you want to match this standard. Choose another time period if you have one
Custom
If your policy is more complex, you can choose the 'Custom' option, and write the full details of your policy in "Cancellation Notes"

None: All sales are final
If this is your policy, you should still add some information in "Cancellation Notes" for exceptional circumstances, or the policy if/for when the product is cancelled by you.

11. Cancellation Cut Off

Set the amount of time before the booking date the customers can cancel.

12. Cancellation Notes

Provide any notes on your cancellation policy may have that you want to clarify, for example; cancellations made more than 24hrs in advance will be subject to a $10 admin fee.

13. Voucher Info

Add any additional information that should be displayed on your vouchers / tickets. Much of this information is typically taken from other fields, so you don't need to add it again.

The following list has some of the information that will be taken from other sections:
  • Know before you go info
  • Customer must confirm
  • Starting address
  • Items required to bring
  • Directions to start location

 

14. Terms and Conditions

Provide your terms and conditions for this product. For most companies this information is the same for all products.

 

15. Group Info

Specific information about group bookings. This will typically not be displayed directly by the distributor, but it gives them the correct information on how to deal with any group bookings.

 

16. Special Service

Do you offer any special services for this product such as 'VIP experience' or 'Fast-track entry'.

 

17. FAQ Section

Add your most common Frequently Asked Questions along with the answers in this section. Click on "New FAQ" to add a new question and answer.

For most distributors, this will be added to the end of the main descripion. Any question that you can answer ahead of time should decrease customer confusion, and also reduce the need for phone calls or emails.

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